Bryant Richardson is a customer experience executive focused on technology and operational transformation in customer engagement, marketing, loyalty, servicing & sales operations through direct channels, like the contact center, online and email. Bryant builds award-winning, high-performing teams that deliver richer customer experiences and boost sales for highly complex businesses and grow EBITDA in the process. Areas of focus are the Financial Services (Banking, Credit Cards & Insurance), Telecom, Technology and Retail verticals.
Mr. Richardson’s teams have delivered goal-beating results for great brands like AEGON, Apple, AT&T, Bell Canada, Charter Communications, Citibank, Citi Cards, Dell, ExxonMobil, Home Depot, Microsoft, SiriusXM, Texas Farm Bureau Insurance, Time Warner Cable, United HealthCare & Wells Fargo Bank, among many others.
If you’re an executive focused on sales, the customer experience, call centers, business process outsourcing (BPO Services) or other related multi-channel customer operations, let’s connect!
~ Bryant Richardson
Customer Experience Executive | Technology | Contact Center Operations
+1 (682) 593-9193
Strategic | Achiever | Significance | Analytical | Maximizer
Business Process Improvement (BPI)
Business Process Outsourcing – BPO Services
Call Center Leadership
Client & Customer Relationship Management (CRM)
Contact Center Operations Leadership
Customer Experience Operations
Customer Service Leadership
Direct Marketing Execution
Onshore, Nearshore & Offshore Multi-site Teleservices Leadership
Regulated Data & Processes
Workforce Management Strategy